Appleton Acedemy Testimonial
We at ICS
Cleaning were contracted to work at the Appleton Academy in Bradford in October
last year. The Academy houses both a primary and a secondary school – so it is
a large cleaning contract.
Here
Jacqueline Waters, Director of Business & Finance at the college told us
what they think of us!.....
“Appleton
Academy appointed ICS as our cleaning partner in October 2010, after a rigorous
tender process. The standards of
cleaning at the Academy had fallen well below our expectations and we felt the
only way forward was to put the service out to tender in the hope of finding
someone as passionate about our environment as we are.
“The process
introduced us to some major players in the industry – so why did we select ICS
as our cleaning partners? Well simply
because they believe, like we do, that our students deserve the best
environment they could possibly have, to work, learn and play in. The commitment from ICS staff was evident
right from the start of the process and their input at all levels was
knowledgeable, measured and passionate and it matched our expectations so
closely that the outcome was almost inevitable.
“Since
appointment, their commitment has continued.
ICS understand what clean means – what it looks like and what it feels
like. Importantly for us, they
understand why a clean and well-presented school building is important; they
understand the direct impact of their work on our students’ learning.
“After
appointing ICS, we witnessed an immediate improvement in cleaning standards
which has been maintained through their rigorous management processes. We have ready contact with staff at all
levels of their organisation and we get almost immediate responses to any
issues we raise. The impact of their
involvement with us as a cleaning partner is obvious and plain to see – they
have improved staff training, introduced clear lines of communication between
themselves and the operatives in school, set a firm foundation of inspection
and monitoring and established a regular, rigorous routine of reporting to
Academy management which enables us to remain confident of their commitment to
us at all times.
“When we selected ICS as our cleaning partner, Appleton Academy was
confident that it was making the right choice; we are delighted to say that we
still feel that same confidence today.”
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